Shipping Policy

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are typically processed within 3–7 business days.

Orders placed on Sundays, public holidays, or during sale periods may require additional processing time.

Once your order is packed and dispatched, you will receive a shipping confirmation along with tracking details, where available.

2. Shipping Locations

VAELORA currently ships across India.

For international shipping enquiries, please contact us at hello@vaelorajewels.com before placing your order.

3. Delivery Timelines

Estimated delivery times are as follows:

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, natural events, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

VAELORA may offer free shipping on selected orders, promotions, or above a specified order value.

5. Order Tracking

Once your order is dispatched, tracking details may be shared via email, SMS, or WhatsApp.

Customers can use the tracking information provided to monitor their shipment status.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery is unsuccessful due to:

• Incorrect address
• Unavailability of the recipient
• Incorrect contact details
• Refusal to accept delivery

The order may be returned to VAELORA. Additional shipping charges may apply for re-dispatch.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

VAELORA shall not be responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address details provided by the customer.

8. Delays

While we strive to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• High order volumes
• Transportation disruptions
• Courier service issues

VAELORA is not liable for delays caused by third-party logistics partners.

9. Damaged, Missing, or Incorrect Orders

If you receive:

• A damaged product
• An incorrect product
• A package with missing items

Please contact us within 48 hours of delivery at hello@vaelorajewels.com.

Please provide:

• Order number
• Photographs of the product and packaging
• A brief description of the issue

Requests made after this period may not be eligible for review.

10. Risk and Ownership

Ownership and risk of loss for products pass to the customer upon successful delivery to the shipping address provided at checkout.