No Return & No Exchange

1. No Return & No Exchange

VAELORA does not accept returns or exchanges under any circumstances for change of mind, personal preference, incorrect selection, sizing preferences, or simply because you no longer wish to keep the product.

Once an order has been successfully placed, customers cannot request a return or exchange for any reason other than an item being received damaged, defective, or incorrect, as described below.

All sales are final.

2. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

You must provide:

• Your order number
• Clear photographs of the jewellery
• Clear photographs of the packaging
• An unboxing video showing the package being opened, wherever available
• A clear description of the issue

After reviewing the submitted evidence, VAELORA will determine whether the issue qualifies for a resolution.

If the issue is verified as a manufacturing defect or damage that occurred before delivery, VAELORA may, at its sole discretion and subject to applicable law, provide a replacement or other appropriate resolution.

3. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

After verification, VAELORA may arrange for the correct product to be sent, subject to availability.

The incorrect product must be unused and returned in its original condition and packaging if VAELORA requests its return.

4. No Returns for Change of Mind

Returns will not be accepted for:

• Change of mind
• Personal preference
• Colour preference
• Size preference
• Incorrect product selection by the customer
• Duplicate orders placed by mistake
• The product looking different due to individual screen/device settings
• The customer no longer wanting the product
• The product not matching personal expectations

Please carefully review product descriptions, photographs, sizes, measurements, and other product information before placing your order.

5. No Exchanges

VAELORA does not offer exchanges for:

• Different designs
• Different colours
• Different sizes
• Different products
• Change of mind
• Personal preference
• Any other reason unrelated to a verified damaged, defective, or incorrectly supplied product

6. Sale & Promotional Products

Products purchased during sales, promotional offers, discounts, or special campaigns are also non-returnable and non-exchangeable.

If a promotional product is received damaged, defective, or incorrect, the matter may be reviewed by VAELORA in accordance with this policy and applicable law.

7. Jewellery Care & Wear

VAELORA jewellery should be handled and stored carefully.

Damage caused after delivery due to improper handling, exposure to water, perfume, chemicals, sweat, cosmetics, moisture, improper storage, or normal wear and tear will not qualify for a return, exchange, replacement, or refund.

Please follow the jewellery care instructions provided by VAELORA to maintain the condition of your jewellery.

8. Order Cancellation

Once an order has been successfully placed, cancellation requests may not be accepted.

If you wish to request cancellation, contact us immediately at hello@vaelorajewels.com.

If the order has already been processed or dispatched, it cannot be cancelled.

9. Refunds

As VAELORA follows a no-return and no-exchange policy, refunds are generally not provided.

If VAELORA determines that a refund is required or appropriate due to a verified issue with an order, the refund will be processed according to the applicable circumstances and applicable law.

Approved refunds will generally be made to the original payment method.

10. Unboxing Video

The video should clearly show:

1. The sealed package before opening
2. The opening of the package
3. The product received
4. The condition of the product and packaging

An unboxing video may be requested when investigating claims relating to damaged, missing, or incorrect products.

However, the absence of an unboxing video does not by itself remove any rights or remedies that may be available to you under applicable law.

11. How to Report an Issue

If you believe you have received a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Email: hello@vaelorajewels.com

Please include your order number, registered contact details, photographs/videos, and a description of the issue.

12. Final Sale Policy

By placing an order on the VAELORA Website, you acknowledge and agree that:

No returns or exchanges are accepted, except where VAELORA provides a resolution for a verified damaged, defective, or incorrectly supplied product, or where otherwise required by applicable law.

13. Consumer Rights

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable Indian consumer protection laws.

Where applicable law provides a customer with rights that conflict with this policy, those legal rights will prevail.

14. Changes to This Policy

VAELORA reserves the right to update this policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.