Privacy Policy

1. About VAELORA

VAELORA is an online jewellery brand offering imitation and fashion jewellery, including anti-tarnish jewellery and related products.

For the purpose of this Privacy Policy, “Website” refers to the VAELORA website and any related online services operated by us.

2. Information We Collect

When you visit our Website, create an account, place an order, contact us, or otherwise interact with VAELORA, we may collect certain information.

A. Personal Information

Depending on how you interact with us, we may collect:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• City, state, and PIN code
• Order and purchase details
• Payment-related information
• Account login information, where applicable
• Information provided to customer support
• Reviews, feedback, or other voluntarily submitted information

We only collect information that is reasonably necessary to provide our products and services.

B. Payment Information

Payments may be processed through third-party payment service providers.

VAELORA does not intentionally store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

Payment information may be collected and processed directly by the relevant payment gateway in accordance with its own privacy policy and security practices.

C. Automatically Collected Information

When you visit our Website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the Website
• Referring website or source
• Website interactions and usage information

This information helps us understand how visitors use our Website and improve your experience.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Confirm and communicate order details
• Arrange shipping and delivery
• Process payments and refunds
• Provide customer support
• Respond to enquiries and messages
• Manage your account, if applicable
• Improve our Website, products, and services
• Understand customer preferences and Website usage
• Prevent fraud, misuse, or unauthorised activity
• Maintain business and transaction records
• Send order updates and important service communications
• Send promotional communications where permitted and where you have consented or where otherwise legally permitted
• Comply with applicable laws and legal obligations

4. Marketing Communications

If you choose to receive marketing communications from VAELORA, we may contact you through email, SMS, WhatsApp, or other available communication channels regarding:

• New collections
• Product launches
• Offers and promotions
• Restocks
• Brand updates
• Other VAELORA-related content

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may still contact you regarding transactions, orders, payments, deliveries, returns, or other necessary service-related matters.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, analyse Website traffic, remember preferences, and provide a better shopping experience.

Cookies may help us:

• Keep items in your shopping cart
• Remember Website preferences
• Understand how visitors use our Website
• Improve Website performance
• Measure advertising and marketing effectiveness

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

6. Sharing of Information

VAELORA does not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties when required to operate our business and provide services to you, including:

• Payment gateway and payment processing providers
• Shipping and courier partners
• Website hosting and technology providers
• Website analytics and marketing service providers
• Customer support or communication platforms
• Professional advisers, where necessary
• Government authorities or law-enforcement agencies where required by applicable law

These parties may only receive information necessary to perform their respective services or meet legal requirements.

7. Third-Party Services

Our Website may use services provided by third parties, such as payment processors, analytics providers, advertising platforms, social media services, hosting providers, and shipping partners.

These third parties may collect or process information in accordance with their own privacy policies.

VAELORA does not control the privacy practices of third-party services and recommends reviewing their respective privacy policies when using their services.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable legal requirements.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a complaint regarding the handling of your information

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our Website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to VAELORA, please contact us so that we can take appropriate steps.

12. Links to Other Websites

Our Website may contain links to third-party websites, including social media platforms, payment services, shipping services, or other websites.

VAELORA is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

13. Changes to This Privacy Policy

VAELORA may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.